JUPITER TECHNOLOGIES LTD
Privacy Policy
How we collect, use, and protect your personal data across our website, products, and business interactions.
EFFECTIVE 4 April 2026
This Privacy Policy explains how Jupiter Technologies Ltd ("Jupiter", "we", "us", or "our") collects, uses, stores, shares, and otherwise processes personal data when you:
— visit our website;
— contact us;
— request information, a demo, or support;
— subscribe to updates or marketing communications;
— use our products or services; or
— otherwise interact with us in a business or professional context.
By using our website or interacting with us, you acknowledge that your personal data may be processed as described in this Privacy Policy.
1. Who we are
We are:
Jupiter Technologies Ltd
64 High Street, Ashwell, Baldock, SG7 5NR, Hertfordshire, UK
For the purposes of UK data protection law, Jupiter Technologies Ltd is the controller of the personal data described in this Privacy Policy, except where we process data solely on behalf of a customer under a separate agreement.
2. Scope of this Privacy Policy
This Privacy Policy applies to personal data we collect through our website, communications, commercial relationships, and related services.
It does not apply to:
— third-party websites, products, or services that we do not control;
— customer data we process solely on behalf of a customer as their processor or service provider, where a separate customer agreement governs that processing; or
— employment-related data, which may be covered by separate notices.
3. The personal data we collect
We may collect the following categories of personal data.
Information you provide directly
You may choose to give us information such as:
— your name;
— business email address;
— telephone number;
— company name;
— job title;
— billing or account information;
— the contents of messages, enquiries, support requests, or form submissions;
— preferences relating to events, newsletters, or marketing; and
— any other information you voluntarily submit.
Information collected automatically
When you use our website, we may automatically collect technical and usage information, such as:
— IP address;
— browser type and version;
— device type;
— operating system;
— referring URLs;
— date and time of access;
— pages viewed;
— navigation paths;
— website interaction data; and
— similar diagnostic, analytics, and log information.
Information from third parties
We may receive personal data from third parties, including:
— analytics providers;
— CRM and communications platforms;
— event or webinar partners;
— marketing partners;
— publicly available business sources such as company websites or professional profiles; and
— customers or colleagues who refer you to us in a business context.
4. How we use your personal data
We may use your personal data for the following purposes:
— to operate, administer, and improve our website;
— to provide information, demos, proposals, onboarding, support, or other services you request;
— to manage our relationship with you or your organisation;
— to respond to enquiries and communicate with you;
— to create and manage accounts;
— to monitor and improve website performance, usability, and security;
— to troubleshoot technical issues;
— to prevent fraud, misuse, unauthorised access, or unlawful activity;
— to send service-related notices;
— to send marketing communications where permitted by law;
— to maintain records and internal administration;
— to enforce our terms, rights, and contractual arrangements; and
— to comply with legal, regulatory, accounting, and compliance obligations.
5. Our lawful bases for processing
Depending on the context, we rely on one or more of the following lawful bases:
Contract
We process personal data where necessary to:
— take steps at your request before entering into a contract;
— provide our products or services;
— manage accounts; or
— perform our contractual obligations.
Legitimate interests
We may process personal data where reasonably necessary for our legitimate interests, including:
— operating and improving our website, products, and services;
— managing business relationships;
— responding to business enquiries;
— maintaining security;
— preventing misuse or fraud;
— understanding how our website and services are used; and
— promoting our business in a proportionate B2B context.
Legal obligation
We may process personal data where necessary to comply with applicable legal or regulatory obligations.
Consent
Where required, we rely on consent, for example in relation to certain marketing activities or non-essential cookies and similar technologies. Where we rely on consent, you may withdraw it at any time, although this will not affect processing carried out before withdrawal.
6. Marketing communications
We may send you marketing communications about our business, products, services, events, or updates where permitted by law.
You can opt out of marketing emails at any time by:
— using the unsubscribe link in the message; or
— contacting us at info@jupitertech.io.
Opting out of marketing will not stop us from sending non-marketing communications, such as service, transactional, contractual, or security-related messages.
7. Cookies and similar technologies
We use cookies and similar technologies to operate our website, understand usage, enhance functionality, and, where applicable, measure marketing effectiveness.
Some cookies are strictly necessary for the website to function. Others, such as analytics or advertising-related cookies, may only be used where the law allows and, where required, after you have given consent.
8. Disclosure of personal data
We may share personal data with:
— hosting, infrastructure, and cloud service providers;
— analytics, CRM, communications, and support tool providers;
— payment processors and professional advisers;
— corporate group companies, where relevant;
— regulators, courts, law enforcement, or competent authorities where required;
— prospective buyers, investors, lenders, or transaction advisers in connection with a merger, acquisition, financing, reorganisation, or sale of assets; and
— other third parties where you have asked us to do so or where disclosure is otherwise lawful.
We do not sell personal data in the ordinary sense of selling customer lists to third parties.
9. International transfers
We may store or process personal data in countries outside the UK, or allow it to be accessed from outside the UK, where this is necessary for our operations.
Where we make a transfer that is subject to the UK rules on restricted transfers, we will take steps to ensure that appropriate safeguards are in place, such as:
— transfer to a country recognised as providing adequate protection;
— use of approved contractual safeguards; or
— reliance on another lawful transfer mechanism available under applicable law.
10. Data security
We use appropriate technical and organisational security measures intended to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
These measures may include, where appropriate:
— encryption;
— access controls;
— authentication controls;
— monitoring and logging;
— secure hosting practices;
— role-based permissions; and
— internal procedures for handling security incidents.
11. Data retention
We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, regulatory, tax, accounting, dispute, and enforcement requirements.
12. Your data protection rights
Depending on the circumstances and applicable law, you may have the right to:
— be informed about how your personal data is used;
— request access to your personal data;
— request correction of inaccurate or incomplete personal data;
— request erasure of your personal data;
— request restriction of processing;
— object to processing carried out on the basis of legitimate interests;
— request transfer of certain personal data in a portable format;
— withdraw consent where we rely on consent; and
— complain to the UK Information Commissioner's Office (ICO).
To exercise your rights, contact us at info@jupitertech.io. We may need to verify your identity before acting on your request.
13. Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters.
14. Third-party websites and services
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those third parties.
15. Children
Our website and services are intended for business and professional use and are not directed to children. We do not knowingly collect personal data from children through the website.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page, together with the updated effective or last updated date.
17. Contact us
If you have questions about this Privacy Policy or our handling of personal data, please contact:
Jupiter Technologies Ltd
64 High Street, Ashwell, Baldock, SG7 5NR, Hertfordshire, UK
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